Privacybeleid

Last Updated: July 16, 2025

Revitalysse operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereafter referred to as the "Services"). Revitalysse is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, make a purchase, or engage in any other transactions via the Services, or when you communicate with us through other means. In case of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

The Personal Information We Collect or Process

When we use the term "personal information," we refer to information that can identify you or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or rendered unidentifiable, such that it does not allow you to be identified or reasonably linked to you. We may collect or process the following categories of personal information, including deductions drawn from such personal information, depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:

  • Contact Information: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit card numbers, debit card numbers, bank account information, payment card details, account information, payment confirmation, and other payment details.

  • Account Information: Including your username, password, security questions, preferences, and settings.

  • Transaction Information: Including the items you browse, add to your cart, add to your wish list, purchase, return, exchange, or cancel, as well as past transactions.

  • Communications with Us: Including the information you provide in your communications with us, such as when you submit an inquiry to customer service.

  • Device Information: Including details regarding your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from You: Including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information to us.

  • Automatically via the Services: Including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.

  • From Our Service Providers: Including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf.

  • From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, Customizing, and Improving the Services: We use your personal information to provide the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, organizing shipments, facilitating returns and exchanges, allowing you to post reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to adapt and improve the Services in a more relevant manner.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or postal mail, and displaying online ads regarding products or services on the Services or other websites, based on the items you have previously purchased or added to your cart, as well as your other activities on the Services.

  • Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or intervene in case of fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend not sharing your username, password, or any other access credentials with anyone.

  • Communicating with You: We use your personal information to provide customer service, respond to your requests, offer effective services, and maintain our business relationship with you.

  • Legal Purposes: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil proceedings for evidence disclosure, potential or ongoing litigation, or other legal proceedings, and to enforce our terms or policies or investigate possible violations of them.

  • Legal Basis for Processing (EEA/UK)

    If you are located in the European Economic Area or the United Kingdom, we process your personal data based on the following legal grounds:

    Performance of a contract (order processing)

    Legal obligations

    Legitimate interests (fraud prevention, service improvement)

    Your consent (marketing communications)

  • Cookies and Tracking Technologies

     

    We use cookies and similar technologies to operate and improve our Services, analyze usage, and provide personalized advertising.
    You can control or disable cookies through your browser settings.
    Where required by law, we request your consent before placing non-essential cookies.

     

     

     

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. These circumstances may include:

  • With Shopify, service providers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, processing, and shipping).

  • With business and marketing partners to provide you with marketing services and deliver advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to request that we do not share your information for the purpose of showing you targeted ads and marketing content based on your online activity with different merchants and websites.

  • When you instruct us, make a request, or consent in any other way to disclose certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations.

  • With our affiliates or more generally within our corporate group.

  • In the context of a commercial transaction, such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve them. The information you submit to the Services will be transmitted and shared with Shopify, as well as third parties that may be located in countries other than the one in which you reside, to provide and improve the Services. Additionally, to protect, develop, and improve our business, we use certain enhanced features of Shopify that integrate data and information from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you have, you can consult Shopify's Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights regarding your personal information here: [Shopify Privacy Portal Link].

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend reviewing their privacy and security policies and other terms of use. We do not guarantee or are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction on its use by us or a third party. Including these links does not imply any endorsement of the content of these platforms or their owners or operators, unless otherwise specified on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of us "sharing" or "selling" (as defined by applicable law) personal information concerning individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We strongly recommend not using unsecured channels to communicate sensitive or confidential information to us.

The retention of your personal information depends on various factors, such as the need to retain such information to manage your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce any applicable contract or policy.

Your Rights and Choices

Depending on your place of residence, you may have certain or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

  • Right of Access/Right to Information: You may have the right to request access to the personal information we hold about you.

  • Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.

  • Right to Rectification: You may have the right to request the rectification of inaccurate personal information we hold about you.

  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, in certain circumstances and with some exceptions.

  • Managing Communication Preferences: We may send you promotional emails. You can opt out at any time using the unsubscribe option in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have made.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to those listed above:

  • Opposition to Processing and Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal information for certain purposes.

  • Withdrawal of Consent: When we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the legality of the processing based on your consent prior to its withdrawal will not be affected.

You can exercise these rights at the designated locations in the Services or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal information and the rights you have, including rights regarding data processed by Shopify, you can visit https://privacy.shopify.com.

We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you wish to file a complaint regarding our processing of your personal information, please contact us using the details below. Depending on your place of residence, you may have the right to challenge our decision by contacting us at the details below, or by filing a complaint with the competent data protection authority in your region. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s standard contractual clauses, or where applicable, any equivalent contract issued by the competent UK authority, unless the data transfer is made to a country deemed to provide adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact:

Revitalysse
Operated by Debailleul Laurence
230 Rue Pierre et Jules Fagalde
64250 Cambo-les-Bains, France

Email: shop@revitalysse.com
Phone: +33 6 18 72 49 95